EMC: A great discussion about Continuous Improvement Culture and how Blackberrys are made!

RIM provided a great room, CI journey and finished with a great plant tour as we discussed creating and maintaining a Continuous Improvement culture

RIM provided a great room, CI journey and finished with a great plant tour as we discussed creating and maintaining a Continuous Improvement culture.

We started with RIM talking to us about their company history -for a company that created the blackberry you would think most of us would be familiar with their history but they provided interested facts about their history that I wasn’t aware of.  They talked about how in their peak they shipped 24 hours a day 7 days a week and were producing at 6 products a second.  They sell their products through a dealer network.  In the early years a product life cycle would be 3 years where as now most products have a life cycle of less than 12 months.  They have also made a switch in their Canadian production from high volume/low mix to low volume/high mix.  From a continuous improvement point of view they are working very hard on creating a visual factory.

One of my favourite slides was this one that provides a great visual of their CI Plan:

Their organizational vision that was recently designed is:

Leaders in new product realization, delivering service excellence through passion, innovation and expertise in everything we do.

Here’s the link to RIM’s full presentation:

http://www.emccanada.org/membersonl/ontario/kitchener/2011/emc-sig-rim-presentation-nov-2012

We also had Chad Metcalf from Value Streams solutions speaking on creating a Continuous Improvement Culture.  What was interested was how Chad tied this into the vision and overall corporate strategy including the concept of thinking about what are you currently rewarding your employees for? He also mentioned The 7 habits of highly effective people by Steven Covey and how habit one is to start with the end in mind.

Here’s the link for Chad’s full presentation:http://www.emccanada.org/membersonl/ontario/kitchener/2011/creating-a-lean-culture-nov-2011-sigpdf

We finished this great event with a tour of the manufacturing floor at RIM where we had the opportunity to see some of the CI tools they use on the floor including their regular Gemba team meetings.

For more information on EMC and the KW/Cambridge Consortium please contact Laura Gibson at 226-388-3894 or via email at lgibson@emccanada.org

About Laura Gibson

Field Service Advisor - Brantford region/KW-Cambridge region/Hamilton/Niagara Excellence in Manufacturing Consortium (EMC)

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